Terms of sale

Terms and Conditions 
1- Preamble

The site is operated by merchant TENSIRA SARL with a capital of 10 000 €, having its registered office at  21 place des Vosges 75003 Paris, France registered with the Trade and Companies of Paris  under number N° 523 961 043, VAT Registration No. FR81523961043
General conditions of sale detailed below apply to all orders placed with the company TENSIRA SARL for all products and services offered on the site TENSIRA.COM, without other prior written consent.
TENSIRA.COM, company reserves the right to modify at any time the present conditions of sale. Sales conditions applicable to any transaction on the site TENSIRA.COM, are those listed online on this site said at the time of ordering by the customer. The customer acknowledges having learned of these conditions prior to ordering.
Consequently, the act of ordering on the site TENSIRA.COM implies full acceptance of these conditions of sale by the customer.
2- Purpose

These general conditions of sale are intended to define the rights and obligations of the parties remote selling of goods and services offered by the company via its website TENSIRA.COM

3 – Scope

These terms and conditions govern the sale of products on the site TENSIRA.COM the day of placing the order by the customer. They apply to all purchases made on this site said, as the store is TENSIRA.COM online. They are subject to change at any time.

4 – Order

TENSIRA SARL reserves the right to refuse any order from a customer with whom there is or would appear during order processing a dispute, especially a payment dispute.
Acceptance of Terms by Customer
These conditions can be read directly on the site TENSIRA.COM Upon Customer's request, they can also be sent by e-mail. The fact that the client ticks the box "I have read the general terms and conditions and I accept" before validating an order automatically implies express acceptance by the latter, without limitation or qualification, these Terms. The Customer acknowledges that act have read and understood these Terms and agree.
Placing an order:
The Customer can place an order with TENSIRA.COM 24h/24h and 7d/7d internet.
Once the product has been selected and the basket validated, the Customer must:
- To identify himself either by entering their email address and password that are strictly personal, or giving all the information usually required for online registration;
- Specify the information required for delivery. This concerns in particular the exact delivery address as well as any restrictions on access to the place of delivery (building, security code, etc.).
- Any order implies acceptance of the prices and descriptions of products available for sale. Any dispute without in a possible exchange or in the guarantee mentioned below.
In all cases, the provision of online credit card number and the final validation of the order by the Customer shall constitute proof of the order and amounts due for the selected products in the order. This validation is worth signature and acceptance of all transactions on the site TENSIRA.COM
Information when ordering:
Customer is responsible for the accuracy and completeness of customer account information and its control to ensure proper treatment. Thus, in particular, the Customer's address and the delivery address of the order is under his responsibility. TENSIRA SARL can not guarantee the subsuquent to errors or be liable for any additional delivery or additional delivery costs. Expenses incurred by the company TENSIRA SARL consecutive errors in the information provided by the Customer will be charged to the Client, in particular the costs of returning the order.
Order Confirmation:
An email is automatically sent to the Customer to confirm receipt of the order, provided that the email address in the registration form has no errors.
5 –Product

Information and product specifications
Pursuant to Article L 111-1 of the Consumer Code,  the company TENSIRA SARL strives to provide the best on the data sheets of products, the essential characteristics of those whose Customer must read. The said company will do its best to ensure that the photographic representation of the products on the site TENSIRA.COM be as faithful as possible. It is possible that the perception of the Product does not correspond completely to (x) Product (s).

All TENSIRA SARL products are 100% cotton, made in TENSIRA workshops in the Republic of Guinea. Small variations in colors or in weaving should not be considered as a default but characteristic to the artisanal technique.
Prices are expressed in euro. The guaranteed price to the buyer is the one displayed on the site at the time of purchase.
The fixed price when buying is firm and final. It does not include participation in shipping at an additional cost and may be specified in the order confirmation. Any duty or VAT related to the country of purchase are on the clients charge.

6 – Payment

Payment of the full price is due upon ordering. It is made ​​by credit card. The site TENSIRA.COM accepts all credit cards, Visa and Mastercard, AMEX. Payments via PayPal and Apple Pay are also accepted.

The Customer warrants to the Company that the society the TENSIRA SARL has the authority needed to use the payment card at the taking of orders.
TENSIRA SARL implements all necessary means to ensure the security and confidentiality of the data transmitted online.
Online payment card uses SHOPIFY secured payment.
The banking details are directly handled on the secure server of our partner Stripe.
Customer can see that the transmission is encrypted and secured when the padlock symbol appears in the browser.
In addition, at the time of passage of the Client's bank details, card number and expiry date are not visible to the seller.

Transfer of ownership of the TENSIRA SARL retains ownership of goods delivered until full payment by the Client. The above provisions shall not preclude, upon delivery of the Products to the Customer to transfer the risk of loss or damage to the goods subject to retention of title and the damage they may cause.

7 – Responsibility

TENSIRA SARL undertakes to describe with great accuracy the products sold on the website TENSIRA.COM

The products are conform to the French legislation and standards applicable in France.

TENSIRA SARL can not be held responsability liable for non-compliance with the legislation of the country where the product is delivered. It is the Customer’s responsability to check with local authorities the possibilities of importation or use of the products he intends to order

Moreover, TENSIRA SARL could not be held liable for any inconvenience and damage relating to the use of the Internet as such a break in service, the presence of computer viruses or external intrusion or more generally all cases qualified as force majeure by the courts.

8 - Delivery

Delivery area

TENSIRA SARL delivers in all countries of the European Union, Switzerland, Norway, United Kingdom, United States and Canada.

TENSIRA recalls that it is the Customer's responsibility upon to inspect the parcel reception and notify the carrier immediately and  TENSIRA SARL of any anomaly (shock , damaged package, delivery date does not conform to the normal periods of service delivery).
The products are delivered to the address indicated by the Customer on the Order Form.

The Customer must verify the completeness and compliance of information provided to the society TENSIRA SARL, who can not be held responsible for delays in delivery due to errors or disruptions due to carriers (including without limitation if total or partial strike of postal services and means of transport and / or communications).


Products in stock, delivered by carrier: 
• Colissimo (France)
• DHL (EU)
• FedEx (Outside EU)

Shipping costs and carriers depend on the weight, volume and delivery zone of the products ordered. 

Free standard delivery for all orders over €300 in France and the European Union.*
Free standard delivery for all orders over €500 in the countries outside the European Union.*

A surprise pouch is included in each first order (new customer account) in the limit of available stock.**

*Excluding BtoB orders
**Offer valid until 31/10/2023.

9 - Transfer of risk

The transfer of risk to the customer occurs upon delivery of the products by the company TENSIRA SARL. Products travel at the risk of the customer. It is the same when sending or return of goods carriage free.
During the withdrawal period referred to in Article 11 below, the Customer is responsible for the merchandise. In case of damage or destruction of the product while in the care of the client, the client will be held responsible.
10 – Force majeure

Are considered as force majeure, in addition to those usually retained by the jurisprudence of French courts and tribunals, the total or partial strikes, internal or external to the company, blocking of means of transportation or supplies for any reason whatsoever, governmental or legal restrictions, computer failures, interruption of telecommunications including networks including the Internet.
TENSIRA SARL puts all the means in place to inform the customer of the status of the shipment of the package, but can not be held responsible for delays.
11 - Right of withdrawal / return

The customer has, within 14 working days of delivery of the order, a right of return, at its expense, for exchange or refund, products that do not suit pursuant to Article L 121-16 of the Consumer Code.
If this deadline falls on a Saturday, Sunday or a holiday or holiday, it is extended until the first following working day. The returned product must be in its original condition and packaging. It must not have been used, or have suffered any damage, and it is to be in a state of perfect cleanliness.
The items are to be return to the following address:
7, rue du Foin
75003 Paris
This right of withdrawal is without penalty. Within a maximum period of 30 days from the receipt of the product, the customer will be reimbursed for the sums paid; Reimbursement will be made according to the original method of payment.
12 - Guarantee

TENSIRA SARL is  manufacturer of the products featured in the site within the meaning of the law n ° 98-389 of 19 May 1998 concerning the responsibility of defective products.
In case of damage to a person or property by a defective product, only the responsibility of the manufacturer thereof, may be sought by the Client, based on the information provided on the packaging of product
TENSIRA SARL will not be held responsible for non-compliance with regulations and laws in force in the receiving country.
13 - Protection of personal data and electronic signature
Personal data and Personal Site Visitors or Customers:

TENSIRA.COM have at any time the right to access, modify, rectify and delete data concerning the application of Article 34 of the law "and freedoms "of January 6, 1978.
During registration a visitor or a customer order or under other specific operations on this site named the company TENSIRA.COM is led to collect personal data, in particular name, surname, email address, phone number, date of birth, address. When the visitor or customer decides to disclose such personal data TENSIRA.COM it expressly consents to the collection and use of such data in accordance with the law.
The Visitor or Client may at any time change its subscription through his personal account or through a hyperlink at the bottom of newsletters received by email.
Tensira SARL  undertakes to take into account any modifications or cancelations to marketing emails released by his care in a timely manner.
Tensira SARL  can transmit for commercial purposes to its business partners, the identities and addresses of its visitors or customers.
electronic signature
The "approval click" constitutes an electronic signature. This electronic signature of the parties to the same value as a handwritten signature.
14 - Intellectual Property

All elements of the site TENSIRA.COM , whether visual, graphics, video or audio, including the underlying technology used, are protected by copyright, trademarks or patents. They are the exclusive property of Tensira SARL . As a result, the total or partial reproduction, on any media whatsoever, the elements composing the site and the catalog, their use and making them available to third parties is strictly prohibited.
Anyone with a web site wishing to place on its website a direct link to the site TENSIRA.COM  must request permission from TENSIRA SARL. Authorization given by the company constitutes any one implicit affiliation agreement, and shall in no case be given outright. Upon request of the company Tensira SARL this link should be removed.
15 - Entire Conditions

A change in legislation, regulation or court order making one or more clauses of these general conditions of sale null and void shall not affect the validity of these general conditions of sale.

16 - Applicable Law

These general conditions of sale are governed by French law. In case of dispute, the French courts have jurisdiction. In case of difficulty or complaint, the customer may contact the company Tensira SARL  to find an amicable solution.
SHOWROOM : 21 Place des Vosges 75003 Paris
Tel. +33(0)9 83 87 93 10 / +33(0)6 79 39 49 90 / tensira@tensira.com